Return & Refund Policy

At The Fold Shop, each item is personalized and made just for you! We take pride in creating high-quality embroidered pieces and want you to love your order!

At The Fold Shop, every item is made to order specifically for you. Because of the custom nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Please carefully review your order before checkout, including personalization details (such as spelling, monogram order, thread color, and font selection), as well as product style, size, and quantity. The Fold Shop is not responsible for errors submitted by the customer.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery at hello@thefoldshop.com with:

• Your order number
• Photos of the item
• A brief description of the issue

We will gladly replace the item or provide an appropriate solution at no additional cost.

Shipping

Once an order has shipped, The Fold Shop is not responsible for delays, lost packages, or carrier issues. If your package is lost or delayed, we recommend contacting the shipping carrier directly. We are happy to assist whenever possible.

Questions?

If you have any questions about your order, please contact us at hello@thefoldshop.com. We're always happy to help!